Introduction

At Learn2Move, we understand that your privacy is important to you. We are committed to meeting your expectations and will comply with all applicable privacy and data protection legislation in relation to your personal information and sensitive information.

Here’s a summary of how we protect your privacy:

• We only collect what we need to help you with your request or provide you with information that you ask for, personalising it to your interests.
• We don’t retain your information. If we don’t need it, and you don’t want us to keep it, we’ll delete it.
• We want you to understand everything we do with your information, so we keep it simple.
• You decide what and how you hear from us.
• We do not pass your information to third parties for marketing purposes without your knowledge.

The rest of this statement provides you with more detail of our privacy and personal information handling practices.

Who we are

Learn2Move is an Australian based education and visa consultancy organisation that assists individuals to study overseas.

This requires us to collect personal information from you. “We”, “us” and “our” refers to the Learn2Move, including Seed Operations Pty Limited.

Definitions of specific terms referred to in this statement can be found under the heading ‘Definitions’ at the end of this document.

Data Contact Details

Learn2Move

Seed Operations Pty Limited

Contact our Privacy Officer via email to: sm@learn2move.com.au

We will endeavour to respond to you within a reasonable time.

Dealings with us

International Education Information, Advice and Counselling

The services we offer to help you study overseas include counselling, application assistance, visa assistance, English language testing and training, student exhibitions and seminars.

If you register on our websites or register to participate in an event we will collect personal information such as your name, email address, contact details, country of residence, nationality, preferred study destination, and when you intend to study.

If you enquire about study opportunities directly with an Learn2Move counsellor, or we assist you with your application to study, we may also request additional information such as education qualifications, employment history, occupation, areas of interest and professional memberships, copies of documents as proof of identity – e.g. copies of passport, proof of citizenship or photographs, marital status and how you will fund your studies. We may also request sensitive information about you such as racial or ethnic origin (from information on your country of origin), and/or your health or medical information (e.g. from a medical examination required for your visa application for an Australian visa).

Collecting your personal information allows us to:

• assist you to pursue the opportunity to undertake studies in an education institution outside your home country
• provide you with relevant information on your study options
• present you as a candidate to your preferred institutions across all education sectors, which are seeking to recruit international students who want to study in Australia or New Zealand
• assist you to further your career after completing your studies at an overseas education institution
• provide opportunities to participate in projects/programs as consultants
• provide opportunities to provide feedback and testimonials on your experience
• inform and provide students, institutions and other clients of developments in the services we provide (including events and opportunities to participate in projects/programs)
• conduct research for statistical, analytical and training purposes
• manage our internal business operations and events; and
• respond to your questions

Student Essentials Services

Learn2Move offers services from third parties to help support you in your studies overseas and we call these Student Essentials. These services include:

• Overseas Student Health Cover (OSHC)
• Accommodation arrangements
• Guardianship services
• Visa application services and career skills training
• Banking & money transfer

We may collect personal information such as your name, date of birth, mobile number , financial information, and sensitive information such as your health or medical information. We may also collect payment information, however Learn2Move does not store information like credit card details.

Collection of your personal information and sensitive information (such as your health or medical information) allows us to:

• provide the health insurance provider nominated by you with all relevant information for your OSHC;
• facilitate your accommodation arrangements with third party providers;
• contact the relevant organisations, authorities or other third parties in relation to your overseas guardianship application;
• contact the Department of Home Affairs (DHA) with all relevant information required for visa renewal or parent visa application;
• contact Australian institutions or other organisations on your behalf to facilitate visits, career skills training or internship placements;
• arrange or provide other products and services to you.

Visa application services for Australian visas

We provide visa application services for Australian visas including guiding you through the application process and helping you prepare the necessary documents for your nominated visa application. These visa application services not only cover visa applications required for study, but also post-study work and skilled migration visa applications.

Collection of your personal information and sensitive information (such as information from your medical examination) allows us to:

• assist you in your application for a student visa in Australia including contacting the Department of Home Affairs (DHA) and other organisations on your behalf to discuss your application;
• provide the Department of Home Affairs (DHA) with all relevant information required for your visa application;
• contact the DHA or other organisations on your behalf to discuss or ask questions about your visa application; and
• keep you updated with the progress of your visa application and advise you of the outcome of your application.

Retention

Learn2Move’s vision is to build a global community of connected students from classroom to career.  This means we would like to stay in touch for as long as you would like to hear from us, but we will only retain your information as long as is necessary for the purpose it was given to us.

As a guide we will keep your personal information for up to 7 years after commencing your studies or your last activity with us so that we can continue to support you through your journey, unless required to retain it for legal or regulatory purposes.

Market research

International education market research and insights

As part of our commitment to the international education, Learn2Move conducts market research to obtain feedback from customers, potential customers and other stakeholders.

The information collected in a research context may be used to improve services, develop new products or services, gauge customer satisfaction, understand decision making behaviours, or to test reaction to products, services or communications.

If you have an existing relationship with Learn2Move we may contact you via email to invite you to participate in our research. If you are not a customer, you may also be invited to participate in research via social media or similar channels.

Retention

We do not retain personally identifiable information for the purposes of market research.

How we collect personal information

We will only collect personal information by lawful and fair means. Personal information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. You may supply your personal information to us when communicating with us via social networks and other online channels, e.g. through your Facebook or Instagram identity.

We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information.

When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.

If you access our websites, we may collect additional personal information about you in the form of your IP address and/or domain name.

How we use and disclose personal information

We will use or disclose your personal information only for the purposes for which it was collected. We will use or disclose your information for another purpose only if you have consented, or if you would reasonably expect us to do so or as required by law.

We want to make sure that you know about the products and services of Learn2Move and its related entities that may be relevant to you. We may use the personal information that we collect and hold about you to market and promote our products and services that may be of interest directly to you. However, we will ensure you have the ability of opt out of such communications at any time if you wish.

Disclosure to others

We may disclose your personal information to overseas recipients such as education institutions located outside your home country, overseas visa agencies, IELTS test centres, professional bodies and commercial organisations, or regulatory authorities only when you have sought our assistance to apply for study at those institutions or where disclosure is required for verification purposes.  As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required. We may also need to share your personal information when required by law.

Some Learn2Move IT systems and data are hosted on servers in countries outside Australia and we may send your information to one of those servers as part of our business.

This information is stored and accessed only as required to provide our services to you. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorised access.

The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your personal information to the relevant overseas recipient as mentioned above. Learn2Move takes appropriate steps to ensure there are adequate safeguards in place for the transfer of your personal information including standard protection clauses in our contracts and an Learn2Move Data Transfer agreement.

Protection of personal information

We take reasonable technical and organisational measures to protect the personal information we hold against interference, loss, unauthorised access, use, modification or disclosure, and other misuse.

The steps we take include:

• maintenance of computer technology, people and process-based security measures for example firewalls, network security configurations, encryption, use of passwords and other appropriate measures where information is held in electronic form;
• regular updates to security systems and configurations to protect our systems from malicious activity;
• restriction of access to data to only those staff that need access to carry out our business activities;
• training and ensuring that all our employees are required, as a condition of employment, to treat personal information held by us as confidential.

However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect personal information before it reaches us.

Retention

When the personal information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the personal information or the information is contained in a Commonwealth record.

Your rights

You have the right to seek access to any of your personal information held by us unless there is a valid reason under the applicable legislation for us to withhold the information.

Valid reasons include:

• We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
• Giving access would reveal evaluative information generated within us in connection with a commercially sensitive process.

If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.

Right to remove

At your request, we will remove all the data we have for you which we are not required legally to retain.

Right to restrict processing

You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are being updated.

Right to withdraw consent

For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting sm@learn2move.com.au

Right to object

You can object to the processing of your personal data.

Right to not be subject to automated decisions and profiling

None of our processing activities are purely automated and no decisions are made without human intervention. There are instances where we process data to analyse or predict behaviour but we will ask you for explicit consent when this processing will involve your personal data.

Right to data portability

If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.

Making a request

Requests for access or correction to your personal information or other privacy rights described above should be addressed to The Learn2Move Privacy Officer by emailing sm@learn2move.com.au. All requests will be responded to in writing within a reasonable period of time. As part of this process we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfil your request, we will respond provide you with an explanation. 

Making a complaint

We have procedures in place to deal with your inquiries or complaints.

If you have any questions about our privacy statement or any complaint regarding the treatment of your privacy by us, please contact sm@learn2move.com.au

If you feel we have intruded on your privacy or misused your data, you are able to complain.

In Australia

Office of the Australian Information Commissioner’s (OAIC) website at www.oaic.gov.au/privacy/privacy-complaints

Updates to this privacy statement

This version of the privacy statement was published 1 July 2023.

From time to time we may update this statement. We encourage you to take the time to review it any time you provide us with personal information.

We aim for there to be no surprises in our dealings with your personal information. If we make significant changes to the statement and we have your email address, we will send you an email informing you of these changes, how they may impact you, and reminding you of your privacy rights.

Definitions

• Learn2Move or Learn2Move Group refers to Seed Operations Pty Limited (ACN 140 353 215) and its related entities in the Learn2Move Group, as applicable.
• IELTS refers to the International English Language Testing System.
• Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
• Privacy Act means the Privacy Act 1988 (Cth).
• Sensitive information includes information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a professional or trade association or criminal record that is also personal information, or health information about an individual, or biometric information used for the purpose of automated biometric verification or identification, or biometric templates.
• “We”, “us” and “our” refers to members of the Learn2Move Group.